我的电脑正在运行Windows7。我继续得到以下BSOD(由我运行的程序捕获):
On Thu 16/06/2016 16:58:33 GMT your computer crashed
crash dump file: C:\Windows\Minidump\061616-28392-01.dmp
This was probably caused by the following module: win32k.sys (win32k+0x9C52)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF96000069C52, 0xFFFFF880046DC230, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
我不记得下载任何狡猾的软件,更新驱动程序并已运行防病毒软件,间谍软件和恶意软件程序以及内存检查,系统文件检查器和chkdsk,但没有任何效果。
我该如何解决?