无法在全新的Windows 7上安装IE 10

10

我购买了新的Alienware，但它们不支持Windows Update（为什么要这样）。我去尝试像这样运行IE 10更新：

在此处输入图片说明

并且，它在上面的屏幕上挂了一点。然后，它显示此错误：

在此处输入图片说明

如何安装IE 10？我已经尝试过直接安装它，但是那也不行吗？

谢谢你的帮助。

编辑：

安装系统更新准备工具后的最新错误日志：

00:00.000: ====================================================================
00:00.484: Started: 2013/05/12 (Y/M/D) 19:31:22.265 (local)
00:00.515: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.562: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE10-Windows7-x64.exe" /WU-SILENT
00:00.624: INFO:    Setup installer for Internet Explorer: 10.0.9200.16521
00:00.656: INFO:    Previous version of Internet Explorer: 9.0.8112.16476
00:00.671: INFO:    Checking if iexplore.exe's current version is between 10.0.8100.0...
00:00.687: INFO:    ...and 10.1.0.0...
00:00.702: INFO:    Maximum version on which to run IEAK branding is: 10.1.0.0...
00:00.734: INFO:    iexplore.exe version check success. Install can proceed.
00:00.749: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.780: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.796: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.858: INFO:    Trying to extract ID: 7006 (0) as "IE10-neutral.Extracted.cab"
00:01.155: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:01.373: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1AC83.tmp\Spelling_en.msu.
00:01.467: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:01.498: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1AC83.tmp\Hyphenation_en.msu.
00:01.529: INFO:    Trying to extract ID: 7128 (1033) as "IE10-support.cab"
00:15.788: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:15.835: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1AC83.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1AC83.tmp\IE10-support\HardwareBlockingList.xml"
00:16.318: INFO:    Hardware support check succeeded. Installation will continue.
00:16.349: INFO:    Windows 7 operating system detected.
00:16.396: INFO:    Service pack major: 1
00:16.443: INFO:    Service pack minor: 0
00:16.474: INFO:    Service pack name:  Service Pack 1
00:16.739: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16492 (True)
00:16.771: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18113 >= 6.1.7601.17727 (True)
00:16.895: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18015 >= 6.1.7601.17617 (True)
00:16.927: INFO:    Version Check for (KB2731771) of C:\Windows\System32\kernel32.dll: 6.1.7601.18015 >= 6.1.7601.17932 (True)
00:16.958: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:17.051: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:27.129: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1AC83.tmp\IE-Spelling-en.cab
00:27.644: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1AC83.tmp\IE-Hyphenation-en.cab
00:27.737: INFO:    Waiting for 0 prerequisite downloads.
00:29.235: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
00:29.344: INFO:    No reboot logic message NrApiStart(0), lParam=0x001e2b60 returned 0x00000000.
00:29.797: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:29.906: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:29.968: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE1AC83.tmp\IE10-neutral.Downloaded.cab
00:30.015: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1AC83.tmp\IE10-neutral.Downloaded.cab /quiet /norestart
01:30.824: INFO:    Process exit code 0x80092004 (-2146885628) [Cannot find object or property. ]
01:31.011: ERROR:   Neutral package installation failed (exit code = 0x80092004 (2148081668)).
01:31.058: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
01:31.089: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
01:31.214: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
01:31.261: INFO:    Waiting for Active Setup to complete.
01:31.370: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
01:31.401: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
01:32.291: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
01:40.449: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036
01:40.590: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup1.sqm" with error: 2147500036
01:40.637: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup2.sqm" with error: 2147500036
01:40.793: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup3.sqm" with error: 2147500036
01:41.011: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup4.sqm" with error: 2147500036
01:41.058: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup5.sqm" with error: 2147500036
01:41.183: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup6.sqm" with error: 2147500036
01:41.229: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup7.sqm" with error: 2147500036
01:41.292: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup8.sqm" with error: 2147500036
01:41.354: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup9.sqm" with error: 2147500036
01:41.401: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1AC83.tmp
01:41.588: INFO:    Unable to remove directory C:\Windows\TEMP\IE1AC83.tmp, marking for deletion on reboot.
01:41.729: INFO:    Released Internet Explorer Installer Mutex

编辑：

C：\ Windows \ Logs \ CBS \ CheckSUR.log：

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-05-12 19:22

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000  servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum       Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000  servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum      Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 199
 Found 2 errors
  CBS MUM Corrupt Total count: 2

Unavailable repair files:
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat

Customer Experience report successfully uploaded.  Thank you for participating.  For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.

编辑：

最新的C：\ Windows \ Logs \ CBS \ CheckSUR.log：

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-05-15 19:17

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000  servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum       Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000  servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum      Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 433
 Found 2 errors
  CBS MUM Corrupt Total count: 2

Unavailable repair files:
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat

Customer Experience report successfully uploaded.  Thank you for participating.  For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.
windows-7  internet-explorer  windows-update  internet-explorer-10 
— 用户名
source
查找名为IE10_main.log的文件，将其打开并查找错误消息。如果不确定，请上传文件。
— magicandre1981
@Ramhound好消息，没有违反诚信的行为。微软有免费支持吗？在哪里可以找到？
— user1477388 2013年
@ magicandre1981我在C：\ Windows中找到了日志文件，它有一个警告00:02.496: WARNING: Checking version for C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll. The file does not exist.和一个错误02:33.443: ERROR: SQM Upload failed while uploading "C:\Users\Dom\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036
— user1477388 2013年
@ magicandre1981还有另一个错误01:50.480: ERROR: Neutral package installation failed (exit code = 0x80092004 (2148081668)).
— user1477388 2013年

Answers:

10

我有完全一样的错误。6小时后，我终于可以安装IE 10了。事实证明，有一些损坏的下载包，并且IE 10无法安装。pkgmgr.exe是管理这些软件包的实用程序。

这是您需要做的。（当然，未在任何地方进行记录）以admin身份运行DOS COMMAND窗口（CMD）并键入以下命令：

pkgmgr /UP:Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437

pkgmgr /UP:Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437

然后，您将在发现低于要安装的版本的任何版本上运行此程序（从我看到的版本“ 10.2.9200.16437 ”开始），并且在这里找到C：\ Windows \ serviceic \ Packages。这些是导致问题的主要文件。例如：

pkgmgr /UP:pkgmgr /up:Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~8.0.7601.17514

您将用在上述包文件夹中找到的任何文件名替换8.0.7601.17514。

— 何塞·奥尔蒂斯
source
感谢您的回答，但可悲的是，我不确定我是否理解“在您发现要低于要安装的版本的任何版本上运行此版本”。我不能只卸载与IE 10相关的所有内容并重新安装吗？或者，我可以重新安装Windows 7或升级到Windows 8，并且可以解决此问题吗？只是寻找最简单的方法... :)
— user1477388 2013年
3
老实说，最简单的方法是格式化C：驱动器，然后重新安装Windows。但是，取决于您所拥有的软件，设置，文件和数据的数量，这可能不是最快的方法。我的意思是，在粗体文件夹中查找名称为“ Microsoft-Windows-InternetExplorer-Package-TopLevel〜31bf3856ad364e35〜amd64 ~~”的文件，并对这些文件运行pkgmgr命令。您需要删除所有比尝试安装的InternetExplorer软件包都要旧的软件包。我仍然对为什么Microsoft不将其包含在安装逻辑中感到困惑。这是他们自己的操作系统！！！
— Jose Ortiz 2013年
令我惊讶的是，它也很难安装IE 10！我只是希望我能理解您的意思，所以我可以做到...我不想重新安装操作系统并丢失所有东西。我必须在多少个文件上运行该命令？你刚才提到的两个？谢谢你的帮助。
— user1477388 2013年
1
除了在这两个文件上运行它之外，只需转到c：\ windows \ Servicing \ Packages，以以下模式列出文件（命令DIR）：Microsoft-Windows-InternetExplorer-Package-TopLevel〜*，然后在该文件上运行pkgmgr命令您找到的文件小于版本10。该版本是您在文件上看到*的位置。发生的是Windows Update尝试安装/更新IE 8、9或10，并被卡住并损坏。
— Jose Ortiz 2013年
1
从使用脚本support.microsoft.com/kb/2579295：FORFILES / P％WINDIR％\维修\包/ M微软Windows的InternetExplorer- 10 .mum / C“CMD / C回声卸载包@fname &&启动/ w pkgmgr / up：@fname / norestart”以清除IE10的每个程序包，最后安装了IE10。感谢Jose。
— Darkthread
3

我遵循了Jose Ortiz的说明并成功摆脱了IE10升级失败代码9c59，但是，对Jose的说明进行了一项更正，不仅我必须pkgmgr / UP：在较低版本的Microsoft-Windows-InternetExplorer-Package-TopLevel〜*中C：\ Windows \ serviceic \ Packages以及更高版本的10。IE10升级成功

共享的一个副作用是，一旦我卸载了较低版本的Microsoft-Windows-InternetExplorer-Package-TopLevel〜，我被要求重新启动系统，然后IE9降为IE8。然后我决定删除较高版本的Microsoft-Windows-InternetExplorer-Package-TopLevel〜，再尝试IE10安装一次，然后成功

— 用户名
source
1
感谢您的发布。这些说明对我来说太难了……我不想遍历每个文件并完成所有这些工作。我很失望，微软尚未解决此问题。
— user1477388 2013年
太好了，这解决了我的问题（IE11中性软件包安装失败（退出代码= 0x80092004）。我只需要/ UP（卸载）IE11软件包文件。全新安装Win7，但是尝试通过原始IE8安装IE11失败了，然后我安装了IE9和IE10没问题，但是IE11仍然失败。/UP修复了它。谢谢您的建议
— David Pierson
2

阅读@ jose-ortiz的非常有帮助的答案和评论后，当我无法在正在使用的Windows 7 x64计算机上从IE 10升级到11时，执行了以下操作。我认为这些步骤也可能对其他人有所帮助，无论他们是否尝试更新到IE10或IE11，所以我将它们发布：

  1. 运行以下命令：

    FORFILES / P％WINDIR％\维修\包/ M微软Windows的InternetExplorer- 8 .mum / C “CMD / C回声卸载包@fname &&启动/ W PKGMGR /向上：@fname / norestart更新日志文件”

    FORFILES / P％WINDIR％\维修\包/ M微软Windows的InternetExplorer- 9. .mum / C “CMD / C回声卸载包@fname &&启动/ W PKGMGR /向上：@fname / norestart更新日志文件”

    FORFILES / P％WINDIR％\维修\包/ M微软Windows的InternetExplorer- 10 .mum / C “CMD / C回声卸载包@fname &&启动/ W PKGMGR /向上：@fname / norestart更新日志文件”

    FORFILES / P％WINDIR％\ serviceic \ Packages / M Microsoft-Windows-InternetExplorer- 11. .mum / c“ cmd / c echo卸载程序包@fname && start / w pkgmgr / up：@fname / norestart”

    FORFILES / P％WINDIR％\ serviceic \ Packages / M Microsoft-Windows-IE * .mum / c“ cmd / c echo卸载软件包@fname && start / w pkgmgr / up：@fname / norestart”

  2. 重启

  3. 从此处安装所有必需的IE 11先决条件更新：https : //support.microsoft.com/zh-cn/help/2847882/prerequisite-updates-for-internet-explorer-11

  4. 重启

  5. 运行Windows CheckSUR程序。从此处下载并安装：https : //support.microsoft.com/zh-cn/help/947821/fix-windows-update-errors-by-using-the-dism-or-system-update-readiness-tool

  6. 使用脱机安装程序安装IE11。谷歌的“ IE 11离线安装程序”的下载。

  7. 重新启动，您应该拥有最新版本的IE。

— Treefort
source
感谢您提供用于卸载IE软件包的脚本。没有它们，我将永远无法在Windows 7上安装IE11。
— Asmaier
1

0x80092004 = CRYPT_E_NOT_FOUND。 

//
// MessageId: CRYPT_E_NOT_FOUND
//
// MessageText:
//
// Cannot find object or property.
//
#define CRYPT_E_NOT_FOUND                _HRESULT_TYPEDEF_(0x80092004L)

要解决此问题，请运行系统更新准备工具（KB947821）：

https://support.microsoft.com/kb/947821/zh-CN

重新启动，然后重试以安装IE10。

— 魔术师1981
source
1
感谢您的帮助，但这没有用。我现在遇到了更多错误；我用最新的错误日志条目更新了问题。
— user1477388 2013年
1
还从CBS文件夹上载checkSur.log。
— magicandre1981
1
好的，您的硬盘上已经有一些IE10文件。如果您有另一台装有Ie10和Win7的PC，请将2个损坏的文件复制到服务文件夹中。technet.microsoft.com/zh-CN/library/ee619779%28WS.10%29.aspx
— magicandre1981
1
在“控制面板”->“程序和功能”中看到一些IE10更新吗？尝试删除它们。您也可以尝试扩大IE10安装程序（/ x开关）的MSU文件复制到\ Windows \ CheckSUR \包和再次checksur：blogs.technet.com/b/joscon/archive/2010/05/26/...
— magicandre1981
1
尝试我最后一条评论的第二部分。使用/ X开关从IE10设置中提取MSU字段，将它们复制到我提到的路径，然后再次运行checksur。
— magicandre1981
1

我花了整整一天的时间来尝试解决在Windows 7系统上将IE 9升级到10时不断出现的Code 9C59错误。Jose Ortiz的发布终于使我能够使用pkgmgr命令解决问题。对于遇到问题的笔记本电脑，以下命令解决了该问题，使我能够成功完成升级：

pkgmgr /UP:Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437

pkgmgr /UP:Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437

pkgmgr /UP:Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~x86~~10.2.9200.16521

pkgmgr /UP:Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~x86~~9.4.8112.16421

我尝试了在其他地方找到的许多其他建议，然后终于可以使用在此找到的解决方案来解决问题。我已经发布了我在日志文件中发现的所有错误消息，例如CheckSUR.log和Windows系统事件日志，对于那些CheckSUR.log在运行系统更新准备工具后可能还发现文件中的拼写和连字符文件存在问题的人。

— 月点
source
0

我有同样的错误。我正在运行IE8（全新安装），尝试更新，但失败。我尝试更新到IE 9（成功）。然后尝试更新到IE11同样的错误。

在c：\ Windows \ IE11_main.log日志文件中查找，我发现了此问题……安装程序退出代码：0x00009C59（40025）-中性驾驶室安装失败。

独立运行IE11的每个先决条件对我来说都是有效的，其中有6个前提条件，这花了我大约10分钟的时间.....
https://support.microsoft.com/zh-cn/kb/2847882

— 戴夫·梦露
source
这并没有真正回答有关安装IE 10而不是IE 11的问题
— DavidPostill
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