BSOD hal.dll + 12a3b


1

这是一个反复出现的问题,有人可以给我一个关于原因的想法。这是在全新的Dell Precission M4700上发生的

==================================================
Dump File         : 101013-12636-01.dmp
Crash Time        : 10/10/2013 17:21:31
Bug Check String  : 
Bug Check Code    : 0x00000124
Parameter 1       : 00000000`00000000
Parameter 2       : fffffa80`09f25028
Parameter 3       : 00000000`fe200000
Parameter 4       : 00000000`00021136
Caused By Driver  : hal.dll
Caused By Address : hal.dll+12a3b
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\101013-12636-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 300,448
Dump File Time    : 10/10/2013 17:22:15
==================================================

0x124 =致命的硬件错误(msdn.microsoft.com/en-us/library/ff557321%28v=vs.85%29.aspx)。上传dmp文件(skydrive,dropbox),以便我们分析它们。
magicandre1981 2013年

Fore reference,hal.dll是硬件抽象层。也许重新安装或修复Windows可能会起作用。你有更新所有硬件驱动程序?
Doktoro Reichard 2013年

@DoktoroReichard不,这个DLL只调用函数来暂停系统(hal!HalBugCheckSystem)。
magicandre1981 2013年

@ magicandre1981你在哪里读的?
Doktoro Reichard 2013年

@DoktoroReichard我知道,因为我分析了很多那些0x124转储。
magicandre1981 2013年

Answers:


0

转储显示您在从L2缓存中读取数据时遇到问题:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8009ea1028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000fe200000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000021136, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys

BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  f

STACK_TEXT:  
00 nt!KeBugCheckEx
01 hal!HalBugCheckSystem
02 nt!WheaReportHwError
03 hal!HalpMcaReportError
04 hal!HalpMceHandler
05 hal!HalpMceHandlerWithRendezvous
06 hal!HalHandleMcheck
07 nt!KxMcheckAbort
08 nt!KiMcheckAbort
09 intelppm


FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

===============================================================================
Common Platform Error Record @ fffffa8009ea1028
-------------------------------------------------------------------------------
Record Id     : 01cec294d64e2164
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 10/6/2013 13:41:04 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa8009ea10a8
Section       @ fffffa8009ea1180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Data Read
Flags         : 0x00
Level         : 2
CPU Version   : 0x00000000000306a9
Processor ID  : 0x0000000000000007

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa8009ea10f0
Section       @ fffffa8009ea1240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000007
CPU Id        : a9 06 03 00 00 08 10 07 - ff e3 ba 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa8009ea1240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8009ea1138
Section       @ fffffa8009ea12c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : DCACHEL2_DRD_ERR (Proc 7 Bank 5)

如果这是全新的戴尔,请联系他们的支持人员,以便他们可以更换CPU。


感谢您的回复,我已经与戴尔就这个问题进行了几个星期的讨论并且不断被告知要重新安装系统,我觉得这不是问题的答案,我也尝试打开Nvidia控制面板并且它告诉我系统中没有Nvidia显卡,应该有一个Nvidia Quadro K2000m !!!!
凯文

你安装了Quadro驱动程序(不是普通的Geforce驱动程序)吗?
magicandre1981 2013年

@ magicandre1981:我与上述调查结果联系了戴尔,并收到了他们发来的电子邮件,称工程师将在周二致电更换CPU,内存和显卡。为了在我执行重新安装时回答你的问题,它使用戴尔恢复到出厂设置,这应该加载所有必要的驱动程序等。
Kevin
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